Value Hotel Thomson - Singapore    Share

The hotel reception (Mr. Ken) had insisted on obtaining the address of the guest despite already obtaining the identity of the person, contact number and payment. This is contravening the Personal Data Protection Act (PDPA) and the Hotel Licensing Act chap 27(1) attached below. And even to state that it was hotel policy, and he would decline to do the business, if this address was not given. This is utter rudeness! I declined, and left. 27.—(1)  Subject to paragraph (2), the licensee must require every guest seeking accommodation in the hotel to furnish the following particulars before the guest occupies a room in the hotel:(a)the full name and nationality of the guest;(b)the identification number assigned to any identity card, passport or other travel or personal identification document belonging to the guest. Address is clearly not stated.

Room was clean and comfortable, surprised that tv had youtube, was able to watch movies. But staff (Aaron) was very rude and that's the biggest turn off that ruined the stay. Tried to talk nicely however after walking away I heard the two staff gossip. Terrible front counter service

The reception service was badly poor service..a Chinese lady receptionist name ( zion) was so rude..and how can u say ( if u don't like u can cancel the staycation!) I was so mad ..I book for my lovely wife birthday and this is what customer gets! Teach some manners pls..my special day just make me down just like that..

Room was a bit small but it was clean. The location is good very convenient. The pool was a plus and the staff are nice.

This is the worst customer service ever.. the receptionist name ZION is VERY RUDE..!! i was booking for 2 pax.. but when i arrive while checking time this lady was explaning in bad manners.. told me that if i check in 1 person must be 1 person only.. if not i have to wait the other person.. she said if im not happy i can cancel the booking.. how dare as front desk line people talk to their customer like that.. i think this lady didnt attend any customer service cause.. for the hotel management.. please do something abt this matters.. really2 dissapointed staycation i have.. Poor customer service..!!!