![Sergey Kulik](https://lh3.ggpht.com/-c06Onqg5u-g/AAAAAAAAAAI/AAAAAAAAAAA/Mi3HISWd_xc/s128-c0x00000000-cc-rp-mo-ba4/photo.jpg)
@ February 05, 2020
Sergey Kulik
Absolutely unprofessional when taking care of online orders. Our shipment has been delayed for 1 week at ORY airport because the manager forgot to include the tax into the invoice. Than he barely responded to emails - average time to respond was around 2-3 days, and there was no chance the manager would proactively find the reason for the delay. Keep that in mind when ordering - you will have to track the progress carefully by yourself. P.S. Austria and Australia are different countries