Hotel Novotel Suites Paris Montreuil Vincennes - Paris    Share

This was a very disappointing stay. While the Hotel is okay, and the room is nice, there were quite a few areas that went terribly wrong. For starters on Sunday afternoon the hot water broke, and they couldn't get a repairman in until Monday morning. This has happened before on other trips I've taken to Europe, but not at a "4-Star" hotel. Pretty much every day I had to venture down to the check-in staff because something wasn't working properly or something was forgotten. For four of the six days I stayed here, the cleaning staff took care of the towels we used, but then didn't replace them. They also kindly replaced the waste bin, but they left the full trash bag on the desk, for three days. One of the towels we got had permanent stains on it. The hairdryer in the room only worked for about 2 minutes, with periodic stops every 20 seconds, because it would overheat and couldn't be used until it cooled down. The hand soap in the bathroom where the toilet is located ran out the first day, and was never replaced. That smaller bathroom also featured an unpleasant smell that would suggest the cleaning staff never went in there, or did their job. But by far in a way the most unpleasant surprise was at check-out. When I began our stay the check-in staff told me breakfast was available and that it was at no cost. Since breakfast consisted of a coffee machine, orange juice, a few types or cheese and some croissants, it was a nice quick offering before leaving to explore Paris. At check-out the staff I returned the room card to, asked me if I enjoyed my visit to Paris, and my stay at the Novotel Suites. Since a lot of the issues with the room were minor annoyances I didn't feel the need to bring them up, and said our stay in Paris was nice and the hotel was okay. He then asked me if I enjoyed the breakfast at the Hotel. Being, polite, I said it was nice and that the espresso machine was quite good. He then asked me how many days we grabbed breakfast, which I replied 3 days, including that day we were checking out. He then handed me a bill for €120 saying that breakfast was €15 per person, per day. There were NO SIGNS near the breakfast that indicated a cost, no staff mentioned a cost, and there was a selection of items you could buy next to the "free" breakfast. Not only was I extremely displeased with this surprise at check-out. What irritates me the most, is that he then charged me €30 more than the he should have (15*6=90 not 120) and he saw me not eat anything before leaving for the airport. That was single handedly the most low-down dirty trick I have ever had the displeasure of experiencing. It would be one thing if he asked us how many days we had breakfast, but the way he phrased it, as a question of satisfaction is what angered me the most. He over charged me, and ended my Paris vacation on quite a sour note. I never want to stay at any Novotel product ever again. Your management, staff and customer service is completely unacceptable, and the room experience was barely on par with a 2-star hotel or a motel.

The hotel is amazing. Good hospitality, clean rooms and great service. I've deducted a star because of the location/ area of the hotel. The minute I stepped out of the hotel, there was a local market set-up daily which attracted a lot of people. There were men who started at you disgustingly and the tried eve teasing. I was surprised by this behaviour.

Ideally located just off the Autoroute. It is in a busy and diverse area especially when the market is set up in the car park opposite. Good for a one night stay. No food is served in the evening, so you will need to get something in or find a restaurant. There is a large Carrafour supermarket within walking distance. Rooms where a good size for a family and we made it work bringing food in. Breakfast has a good selection, but was busy.

In early morning hours, our neighbor's alarm went off but he was too drunk to hear it so it continued to make loud noises. I tried to wake him up myself by knocking on the door that connected our rooms, but it didn't work. I called the hotel staff and they said they'd come up (but they didn't). Finally, the alarm gave up and auto-snoozed itself. 10 minutes later or so it started again. When I called the staff (after a 2nd louder attempt of knocking on the room-connecting door to no avail), they were upset at me for calling again (vs. being concerned of the night of sleep being missed out on - which was particularly difficult for me because the two prior nights we only had 3 hours of sleep), and he asked which room it was. They misunderstood me and called the other neighbor on our left, waking him/her up too. This could have all been avoided if they would have come up and took care of the situation, but I'm most surprised that they were upset at me for simply asking them to take care of the problem.

There is very friendlt, the breakfast is very big, but tasty and the people are nice and kind