Shangri-La’s Le Touessrok Resort - Mauritius    Share

An excellent resort with the vast majority of the staff and services / food we enjoyed were 5 star. The gym, spa and tennis coaching were also excellent The Butler service was a particular highlight and all aspects of our room and comfort were excellent The only disappointing aspect was the quality of the service around the adult only pool and beach where we thought the service was begrudging , towels seemed a scarce resource and generally the service / quality of staff dropped below the high standards set elsewhere in the resort The beach / bar services on the private island in comparison were exceptional in comparison We had a fabulous holiday and will certainly contemplate coming back next year

This is a absolutely delightful location with a lovely resort. Staff are always smiling, attentive, polite and cannot do enough to make sure their guests have all that they need. For example the beach bags , flip flops and individual cool boxes with iced water daily are just a few touches that make you feel very special.

Overall it was lovely but a few things that need attention. The breakfast options are bizarre and need more healthy alternatives. Saying you have a free mini bar and then finding it only has beer and no other drinks needs to be explained in advance. When Devrika was attending around the pool it was wonderful but on her days off the service was nowhere near as good. People were reserving sunbeds around the adult pool which i don't think is appropriate when there are so few and they were holding 6 at a time and then not using them for hours. Service in the Indian restaurant wasn't good but the food was fantastic.

We were at the hotel for the brunch and it was a great culinary experience! The food was simply amazing and the people that work there are genuinely happy to give a good service. Will definitely be back to stay in the rooms next time, the location is mouth watering.

I love this place and facilities but I often found it amusing and extremely frustrating the lies from Hotel staffs which I encountered every day in Tis hotel same as Indians. I know I have to understand that it is their culture but I was expecting at least this 5 stars hotel doesn’t do that but they did which I can hardly accept... even the manager lies a lot. I will unfortunately never stay here But thank you very much