@ August 15, 2020
Indranil G
A beautiful heritage property let down by poor service and maintenance. Done a wonderful job in preserving the heritage but have started building too many cottages sacrificing the open space. Becoming crammed. Room service almost non existent. Even reminders don't work. Staff extremely laid back and not trained properly. Common areas need more upkeep. Room upholstery needs revisit. The rates charged do not justify the overall quality. Needs to be taken over by a professional hospitality group.