@ September 07, 2020
Karmaresh Patel
I have booked the venue for spending my stay and new year's eve celebrations (December 31, 2019). Considering the rating on Google as 4.2 and the pictures shared on various web portals, my expectations were very high, and I expected a decent experience. However, as I entered the allocated room, the sofas, linens, and washroom were not clean and unhygienic. At the reception, the tray in which water was served was not clean as well. The ambiance was poor. I was disappointed with the experience. While I checked in and paid for the new year's eve (which was not a constrain during my booking on agoda.com) but I didn't even stay for an hour. I spoke with the location manager (Bhupinder) and GM (Saket) on the same. They suggested another room, but the same hygienic problem was there. Both Bhupinder and Saket agreed to refund my new year's eve amount. Gopal from their finance team was also in touch with me. He acknowledged that the cheque has been created, and it will get deposited in the account details shared by me. It's been nine months now, and yet nothing has happened so far. The current COVID-19 situation emphasizes the importance of health protocols and hygiene conditions. I denied the stay because of the same. I understand it's a tough time but making someone wait for nine months with no response is the worst kind of customer service one can provide.