Jain Group Hotel Royal Residency - Gangtok    Share

The best part of this place is the view from the restaurant and the royal suites as both offer a very good view of Mount Kanchenjunga. Ofcourse the proximity to MG Road is another big plus. It's about 100 stairs to the hotel with some of them very steep. Pretty good excercise for athletes but not possible for aged and others with leg or knee issues. The suite rooms are super spacious and best for families. Other rooms are regular 2-3 star types but lower 3 star as the property is pretty old and not renovated as of November 2020. Landmark from MG Road is Pantaloons store

This hotel deserves minus rating. Let me begin with the location of the hotel. I bet you can't find this hotel even while crawling. Room lock which was not functional. The bed sheets were never changed nor washed . They were hairs all around. Now coming to washroom, the western commode was leaking . There was no water after 10pm because they wanted to sleep . No toiletries, when asked there were like " you have booked via MMT so we don't provide on your fare". Plz avoid this hotel .

Worst service ever. no sanitation, no cleanliness, bed is full of hairs and dirt. They don't even clean it. No hot water provided and no proper staff. Manger is worst. A roadside lodge could be far better than this hotel. I would never suggests anyone to stay in this hotel. Even after reading this review, if you stay here then my friend even God can't help you. There is no hot water power supply and landline facility is cut off at night 10:00pm to morning 8:00am. They treat us like we came for free of cost. In this covid times they provide us a reused plastic water bottle that is having a lot of dirt near it mouth cap. I am also posting a photo of this bottle. We have paid 4,000 rupees for two rooms and one night. The manager says that we have booked for cheap price we will get only these services that too not provided. Dirty place and dirty staff of this hotel.

Jain Name only says their Quality of Service ,I stayed here for 20 Days in 7 Different Rooms some with Mountain Views. Gieser remain on 24×7 no need to call manager everytime like other Hotels .Hotel Manager behavior is very nice always reply with Smile .Food was Good, on the day of Nathulapass they had prepared the food Early morning on preorder. Bathroom was also clean .The main advantage of this Hotel is Mg Road is just 5 mints Shortcut from this Hotel.They have telephone lines on whole day for proper communication from every rooms.Will prefer this hotel for my always stay cause of Its Services .

Well maintained and good service provider. Food quality is good. Booking price is moderate.