The President Brussels - Brussels    Share

I have spent 5 nights in this hotel. The location is the best as it is only few minutes away from one of the main stations which means that there is metro, train, tram less than 5 minutes away and it even took us only 20 minutes walking to the center. The room was big with two big windows and very clean. The hotel is 4 stars with an unbeatable price. I mean 300 euros for a standard room and for 5nights is epic. If I ever return to Brussels, I would stay there again because You get what you pay for. The reason why I gave 4 stars was just because of some small details like one of the sockets in the room was not working, the fridge is not really cold, the TV had few channels. Apart from that everything else was good

Clean, cozy, quiet, spacious and beautiful place. Delicious food in restaurant and free pool was nice extra, TV in the room with many international channels, bathroom clean and nice. Great price and awesome comfort. Friendly team. Kept everything in great order. No problems at all.

Great hotel spacious and clean... very welcoming and friendly staff members from the reception, to the cleaners , bar staff and the night door man they where all so polite and professional Kim the girl in the bar was so kind and hard working I hope she gets the recognition she deserves.. will Definitely like to return to the hotel in the future

The holding charge is very poorly explained- I had the charge and the city tax debited from my account on the first night of 3. Despite being told I would be charged at the end of the stay. Subsequently when this was queried at the end I was told I hadn't been debited and that I would be charged again. I have not had a refund back nor do I appreciate the implication I was lying. The charge is supposedly in case room service is used... I had not used any so would appreciate a solid explanation why I was charged 63 euros with no refund? Not good and do not appreciate the receptionist's attitude towards it all. They seemed very casual regarding the matter which only proved irksome. Other than that the room and services were fine- clean, comfortable and breakfast was good. No comment on the bar as was not used.

I was one of the 4 ladies who chose your hotel in order to have a fun filled trip with my friends. However, I and my friends had a very bad experience due to the extremely unfriendly hotel staff and lack of facilities at the hotel. Basic friendliness and simple requests such as a clean water kettle shouldn’t have been such a big ask. Moreover, when mentioned to the reception staff all that we were told was ‘ we can’t help you’. I also did ask if there was anyone else senior from the staff team but was denied any positive response. The room did not have a window that could open, not enough pillows for the guests, coffee sachets were not provided, toilets were not clean. These are only but a few (very basic) complaints. The hotel management stating that we are looking into the matter is really not going to improve our experience that has been ruined. Would not recommend anyone to stay at this hotel. There is no option to give zero stars hence choosing the ‘one’ star