New Hotel Charlemagne - Brussels    Share

Next door to European union parliament. Parking is limited beware of the free parking offer. You need to park on the road side. Hotel is located near to good dining options. Next to train station.

Excellent hotel! Very good location near UE building, 5 minutes for subway station, in 10 minutes you are in the Central Station, very helpful staff, the best bad I have slept in the European countries. Good report facilities and price. I would like to stay here again. Thank you for your hospitality!

Overall an OK stay. The location was good, close to the bus stop and metro station. The grand place was at walking distance. The room was clean but there was a strange kind of smell. The bathroom was small though. The staff was polite.

STAY SOMEWHERE ELSE.THIS PLACE IS HORRIBLE. I booked this hotel stay in the summer during a heat wave. When we checked into the room it looked nothing like the photos. This was not a huge issue, but it was significantly more dated than expected and the room cleanliness was questionable. We noticed that there was not air conditioning in the room or a fan. Given the condition of the room and the temperature we went down stairs to ask to be moved. The front desk associate said that the hotel was fully booked so we could not be moved. At that point I asked to cancel my reservation with a refund for two of the three nights due to these circumstances (which would have been the charge had we never checked in). I felt this was fair given we spent 10 minutes in the room before we decided to book elsewhere. We then spoke with the Sales Manager who offered us to move rooms. This was not helpful since we had already booked another room given the front desk associate said that they were full. The sales manager eventually agreed to refund one night of the three night stay, which I do not think was fair but the hotel was so uncomfortable I just wanted to leave. When I came home I contacted Orbitz regarding the refund and they were not able to agree with the hotel to issue the refund. Ultimately it was a horrible experience with the staff of the hotel who at this point literally have both lied to me, and with the quality of the hotel; which was also misleading. STAY SOMEWHERE ELSE. THIS PLACE IS HORRIBLE.

Ok to stay for one night, but I wouldn't give this hotel 4 star rating. Small rooms, clean but very simple bathroom, smell of bleach. Simple breakfast with limited choice of food.