Hotel WINDSOR - Brussels    Share

Avoid this hotel at all costs. Rude receptionist. Unhelpful. The premises are mediocre at best. They lied about their room availability and policies, but only revealed this after they took our money. When we requested repeatedly to be refunded because we could not stay at a place that was unsafe for our 1-year old child, they yelled at us. When we asked for the name of the receptionist and the hotel owner, they went to call the police. I have never felt so belittled. This hotel should go out of business. Stay as far away from this place as you can. If I could give this less than 1 star, I would.

they cancelled my booking through booking.com saying my card wasn't valid, they said this the night before, then i updated the details, and then overnight they cancelled the reservation! I used the card at night and then again in the morning, I would 100% recommend avoiding it, now I have had to pay for an accommodation very last minute and that is £86 more expensive

Not tbe cleanest hotel but the room is very comfortable with good restaurants nearby. You can take food up to the room.

Broken sink, awful bed, bleach stains all over carpet, damaged walls everywhere you look, cigarette smell, way overpriced for the dump that it is. No rack for the showerhead so showering is very awkward. If I was travelling alone I would have left.

I'd say it's kinda below decency. Punch hole in bathroom doors and signs of scuffle does not make you feel comfortable.