B-aparthotel Grand Place Brussels - Brussels    Share

Location is excellent. The apartment itself is nice, if a little worn out. Scuff marks on the wall, skirting boards hanging off and scratches on tables and the TV are all easily fixed, so it took a bit of the shine off of things. Bed was comfortable, plenty of towels, and the room was cleaned to a high standard during our stay.

This aparthotel is my preferred residence in Brussels. The checkin/checkout procedure is easy. The suites themselves are modern, spacious and clean. I have stayed here four times now and will stay again on my next visit!

Easy check in nice rooms, and very clean. Location excellent.

A nice place to be in Brussels, location close to the Grand Place is perfect and if you can afford not to have breakfast (although you could prepare your own, because of reasonably equipped pantry kitchen) it is the best price to value ratio you can get in Brussels. You get a tiny but fully equipped appartment, which is perfect for short time stays or even longer stays in brussels, especially if you are busy and have to work in your accomodation (full office-like workspace, with an appropriate Chair and desk to work at. Check-in and Check-out procedure is usually different to Hotels but well organised and easy.

DO NOT STAY HERE. Someone broke into my room in midnight while I was sleeping, stole my cash. AND I’M NOT THE FIRST AND ONLY BURGLARY CASE. I didn’t find out until I check the google review after. And later I found out that the room door were not closed properly unless you pushed it hard, though it appeared to be closed, which could be how the burglar entered my room (and There’s a very similar case in the review). I told the staff but she thinks it’s not a problem at all. What’s worse is that the hotel management and staff DID NOT offer any help or assistance. They refused to call the police, and I had to ask for a room change and later an early check out and refund, all handled by myself, they DID NOT send any staff to help even I Requested over the phone. Throughout the whole process I had to call them every time I asked for anything. And til now they DID NOT offer any compensation, which has been over a month.  There’s serious security problem and the hotel staff and management are not professional. There have been quite a number of similar burglary happened during the last 12months however I couldn’t see them doing anything to rectify the issue. There’s no staff at the front desk (except maybe just an hour in the afternoon when they come to sort out the key card and other supplies), although you need to enter the passcode at the entrance, I doubt if they ever change it. There’s no other locks at the room door, just the key card system, and it looks like the burglar is very familiar with the place.  Despite the fact that it’s very close to the train station and other tourist spots, and the room is larger than some other hotels given the rate you paid, its proximity and convenience didn’t worth the risk of getting your properties stolen, and the insecurity and anxiety it brought.  P.S. The reviews on booking website are filtered and manipulated, didn’t show mine and probably the other poor ones.